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KalaMitica ships its products within 24-48 business hours; they are delivered in Europe within 8 business days from the confirmation of the order, unless there are hindrances or accidents. If so, the customer will be immediately informed.
Business holidays will be communicated before the order is placed.
To ensure the best possible service, KalaMitica works with select logistics and shipping partners.
| Standard Courier (delivery in 5-8 working days) | For orders under 120.00€ | For orders over 120.00€ |
AUSTRIA, FRANCE, GERMANY, MONACO, SLOVENIA | 9.90 € | Free |
BELGIUM, LUXEMBOURG, NETHERLANDS, PORTUGAL, SPAIN | 10.90 € | Free |
BULGARIA, CZECH REP., HUNGARY, POLAND, ROMANIA, SLOVAKIA | 11.90 € | 2.60 € |
| CROATIA, DENMARK, ESTONIA, FINLAND, GREECE, ICELAND, IRELAND, LATVIA, LITHUANIA, SWEDEN, UKRAINE, SWITZERLAND*, UNITED KINGDOM* | 14.90 € | 7.00 € |
| CANADA*, USA* | 53.00 € | 47.70 € |
| Additional charge for remote areas | 20.00 € + VAT | 20.00 € + VAT |
*Please note: orders delivered to outside the EU may be subject to import duties and taxes when they reach their destination. The Customer is responsible for paying any such import duties and taxes.
NON-STANDARD PACKAGE FEES
For shipment abroad of boards measuring 114 x 74 cm and larger, shipping costs are as follows:
| Standard Courier | For 114x74 cm boards | For 145x100 cm (and more) boards |
AUSTRIA, BELGIUM, BULGARIA, CZECH REP., CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ICELAND, IRELAND, | 25,00 € | 40,00 € |
| UNITED KINGDOM*, SWITZERLAND* | 60,00 € | 60,00 € |
| CANADA*, UNITED STATES* | 127,70 € | n/a |
| Additional charge for remote areas | 20,00 €/ 40,00 € + VAT | 20,00 € + VAT |
*Please note: orders delivered to outside the EU may be subject to import duties and taxes when they reach their destination. The Customer be responsible for paying any such import duties and taxes.
SHIPPING TO ITALY
KalaMitica Shop ships its products within 24-48 business hours; they are delivered in Italy within 3-5 business days from the confirmation of the order, unless there are hindrances or accidents. If so, the customer will be immediately informed.
Business holidays will be communicated before the order is placed.
| Express Courier | For orders under 69.90€ | For orders over 69.90€ |
| ITALY (except for the areas listed below) | 4.90 € | Free |
| CALABRIA, SICILY, SARDINIA | 5.90 € | 2.50 € |
| VENETIAN LAGOON AND ELBA ISLAND | 14.90 € | 10.00 € |
| REMOTE AREAS IN ITALY | 24.90 € | 20.00 € |
| LIVIGNO, ASINARA, ISOLE TREMITI AND USTICA | 39.90 € | 35.00 € |
| Surcharge for non-standard package (114x74 cm and larger boards) | / | 20.00 € |
| Shipping to a TNT Service Point | For orders under 69.90€ | For orders over 69.90€ |
| ITALY (except for the areas listed below) | 3.90 € | Free |
| CALABRIA, SICILY, SARDINIA | 4.90 € | 2.00 € |
| VENETIAN LAGOON AND ELBA ISLAND | 13.90 € | 10.00 € |
| REMOTE AREAS IN ITALY | 23.90 € | 20.00 € |
| LIVIGNO, ASINARA, ISOLE TREMITI AND USTICA | 38.90 € | 35.00 € |
Frequently Asked Questions - Shipping and Returns
Can I indicate a billing address different from the shipping address?
Yes, during the purchase process you can enter an additional billing address, different from the shipping address.
Where is my package?
Once we have shipped your order, you will receive an email with the tracking code of the courier and a link to enter it.
Here you will see, step by step, where your package is.
How do I return an item?
Log in to your account and visit the 'Order History and Details' section.
Select the order and the item(s) you wish to return.
Fill in the return form and wait for our instructions: we will get back to you as soon as possible.
We would like to remind you that, as specified in our Terms and Conditions, shipping costs for returns are the responsibility of the Customer.
My item is wrong or defective; what do I do?
We are sorry for the inconvenience: visit the 'Order History and Details' section of your account and follow the procedure, we will contact you within one business day to solve the problem