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KalaMitica ships its products within 24-48 business hours; they are delivered in Europe within 8 business days from the confirmation of the order, unless there are hindrances or accidents. If so, the customer will be immediately informed.
Business holidays will be communicated before the order is placed.
To ensure the best possible service, KalaMitica works with select logistics and shipping partners.
| Standard Courier (delivery in 5-8 working days) | For orders under 120.00€ | For orders over 120.00€ |
AUSTRIA, FRANCE, GERMANY, MONACO, SLOVENIA | 9.90 € | Free |
BELGIUM, LUXEMBOURG, NETHERLANDS, PORTUGAL, SPAIN | 10.90 € | Free |
BULGARIA, CZECH REP., HUNGARY, POLAND, ROMANIA, SLOVAKIA | 11.90 € | 2.60 € |
| CROATIA, DENMARK, ESTONIA, FINLAND, GREECE, IRELAND, LATVIA, LITHUANIA, SWEDEN, SWITZERLAND*, UNITED KINGDOM* | 14.90 € | 7.00 € |
| Additional charge for remote areas | 20.00 € + VAT | 20.00 € + VAT |
*Please note: orders delivered to outside the EU may be subject to import duties and taxes when they reach their destination. The Customer is responsible for paying any such import duties and taxes.
NON-STANDARD PACKAGE FEES
For shipment abroad of boards longer than 100 cm, shipping costs are as follows.
For purchases of 4 or more pieces, please write to us at shop@kalamitica.com so that we can evaluate together the best solution for transport, which must be done on a pallet.
| Standard Courier | 114x74 cm / 120x61 cm boards | 145x100 cm boards | 180x61 cm / 240x61 cm / 300x61 cm boards |
AUSTRIA, BELGIUM, BULGARIA, CZECH REP., CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, | 25.00 € (1 pc) 43.00 € (2 pcs) 61.00 € (3 pcs) | 40.00 € (1 pc) 58.00 € (2 pcs) 76.00 € (3 pcs) | On request |
| UNITED KINGDOM*, SWITZERLAND* | 60.00 € (1 pc) 95.00 € (2 pcs) 130.00 € (3 pcs) | On request | On request |
| Additional charge for remote areas | 20.00 € / 40.00 € + VAT | 20.00 € + VAT | On request |
*Please note: orders delivered to outside the EU may be subject to import duties and taxes when they reach their destination. The Customer be responsible for paying any such import duties and taxes.
SHIPPING TO ITALY
KalaMitica Shop ships its products within 24-48 business hours; they are delivered in Italy within 3-5 business days from the confirmation of the order, unless there are hindrances or accidents. If so, the customer will be immediately informed.
Business holidays will be communicated before the order is placed.
| Express Courier / Shipping to a BRT Fermopoint * | For orders under 69.90€ | For orders over 69.90€ |
| ITALY (except for the areas listed below) | 4.90 € | Free |
| CALABRIA, SICILY, SARDINIA (except for smaller islands and remote areas) | 5.90 € | 2.50 € |
| REMOTE AREAS (TOWNS) | 7.50 € | 2.60 € |
| REMOTE AREAS (ISLANDS) | 15.50 € | 11.60 € |
| LIVIGNO, ASINARA, ISOLE TREMITI, USTICA, CAMPIONE D'ITALIA | 53.70 € | 48.80 € |
* The ‘BRT Fermopoint’ delivery option is not available for board sizes 74x57 cm and larger.
| Shipping to a TNT Service Point | For orders under 69.90€ | For orders over 69.90€ |
| ITALY (except for the areas listed below) | 3.90 € | Free |
| CALABRIA, SICILY, SARDINIA | 4.90 € | 2.00 € |
| VENETIAN LAGOON AND ELBA ISLAND | 13.90 € | 10.00 € |
| REMOTE AREAS IN ITALY | 23.90 € | 20.00 € |
| LIVIGNO, ASINARA, ISOLE TREMITI, USTICA, CAMPIONE D'ITALIA | n/a | n/a |
Surcharge for shipment of non-standard packages to Italy
For large magnetic boards (with a length over 100 cm), a shipping surcharge applies, in addition to the rates indicated in the previous table.
Delivery is made by appointment: the courier will contact the recipient to arrange the delivery date and time.
Deliveries are made only at street level; delivery to upper floors is not available.
Given the weight and size of the packages, we recommend arranging for at least two people to be present at the time of delivery.
For orders of 4 or more pieces, please contact us at shop@kalamitica.com — we will find together the best transport solution, which will require pallet shipping.
| 114x74 cm, 120x61 cm and 145x100 cm boards (reinforced cardboard packaging) | 180x61 cm boards | 240x61 cm and 300x61 cm boards (cardboard packaging with protective wooden cage) |
| 20.00 € (1 pc) 38.00 € (2 pcs or orders weighing more than 19 kg) 56.00 € (3 pcs or orders weighing more than 29 kg) | 50.00 € (1 pc) 65.00 € (2 pcs or orders weighing more than 27 kg) 80.00 € (3 pcs or orders weighing more than 42 kg) | On request (from 50.00 €) |
Frequently Asked Questions - Shipping and Returns
Can I indicate a billing address different from the shipping address?
Yes, during the purchase process you can enter an additional billing address, different from the shipping address.
How can I track my order?
Once your order has been shipped, you will receive an email with all the tracking information.
What do I have to check when I receive the goods?
Upon delivery of the order by the courier, the customer is required to check the integrity of the parcel(s) received.
If the parcel appears to be damaged (even slightly), please sign the delivery receipt with specific details of the condition of the parcel (e.g. folded, with holes, wet, etc.). If the courier does not allow you to do so, you can refuse delivery.
This is necessary to initiate insurance procedures; without it, a refund and/or replacement of the damaged goods will NOT be possible.
If the parcel is damaged, you have signed with specific details and the product is damaged, send us an email to shop@kalamitica.com within 8 calendar days of receipt of the goods, attaching photographs of the damaged product and packaging.
We will not accept any complaints or disputes without the specific sign made on the courier's documents.
My item is wrong or defective; what do I do?
We are sorry for the inconvenience: visit the 'Order History and Details' section of your account and follow the procedure, we will contact you within one business day to solve the problem
How do I return an item?
Log in to your account and visit the 'Order History and Details' section.
Select the order and the item(s) you wish to return.
Fill in the return form and wait for our instructions: we will get back to you as soon as possible.
We would like to remind you that, as specified in our Terms and Conditions, shipping costs for returns are the responsibility of the Customer.